Customer Service

Whole Concepts cc – Policy on Broken NoseRings^®:

Product material: Whole Concepts is committed to producing a high quality and highly effective product. Our NoseRings^® are made out of acetyl for various reasons. The main reason is that acetyl holds its memory better than any other plastic. When the nut/bolt is tightened the NoseRing^® will try to return to its original shape. This tension in the plastic acts as a lock nut preventing the nut/bolt from coming undone. This is very important. In addition, acetyl is reasonably flexible and can absorb a great deal of shock and weathering. But it is plastic and therefore not infallible. We have strengthened the design to prevent breakages as much as possible but acetyl will shatter under extreme pressure.

Wear and tear: For reasons not properly understood, some NoseRings^® do become more brittle than others on the shelf and therefore break easier. Such breakages only occur in the very early stages of handling and fitting. In addition, plastic does become more brittle in cold weather, and over time will also be affected by heat. This weathering, we feel, is within the normal bounds of wear and tear.

Handling NoseRings^®: The majority of breakages are management related. Ideally, NoseRings^® should be fitted with the calf restrained in a neck clamp, and then released as soon as possible once the NoseRing^® has been fitted. This will minimize the number of breakages. Similarly, when the NoseRings^® are being removed the animals need to be handled carefully as the potential for breakages is higher when the animals are confined.

Replacement Policy: Whole Concepts is committed to producing a high quality and highly effective product, but we cannot be held responsible for management related breakages. We are, however, willing to assist NoseRing^® users, and reward customer loyalty, by replacing broken NoseRings^® that are returned to us, at a discounted price.

Any broken NoseRings^® that are returned to us that have obviously not been used will be replaced without charge.

Any broken NoseRings^® that are returned to us that have obviously been used and have stains on the nose lug will be replaced at a discounted price.

Please note: NoseRings^® will only be replaced if they are returned to us.